Refund policy

Returns & Refunds

Every Shirt Happens piece is printed on demand, just for you. Here's how returns work.

Something wrong with your order?
If your shirt arrives damaged, misprinted, or it's the wrong item, email us a photo within 30 days of delivery. We'll send a free replacement or give you a full refund, whichever you prefer. There's no need to send anything back.

Parcel never arrived?
Let us know within 30 days of the estimated delivery date and we'll sort it out.

Changed your mind? (EU & UK customers)
You have 14 days from delivery to cancel your order, no reason needed.

  • Email us at hello@shirthappens.es to let us know.
  • Send the item back within 14 days of telling us, unworn and unwashed.
  • Return postage is paid by you.
  • Return address: Shirt Happens, Carrer de Josep Plá 9, bajo 1, Cap Martinet, 07800 Eivissa, Balears, Spain

Once we receive the item, or proof that you've sent it, we'll refund you within 14 days. The refund includes the original standard shipping cost and goes back to your original payment method. This applies to sale items too.

You can tell us in any clear way, for example by email, or by using the model withdrawal form below. You don't have to use it.

Changed your mind? (Rest of the world, including USA)
Because every shirt is made to order, we don't accept returns for change of mind, wrong size or wrong colour. Please check the size guide before ordering. Damaged, misprinted or wrong items are always covered, as explained above.

Wrong size?
We can't swap sizes directly. EU and UK customers can return the shirt under the 14-day rule and place a new order in the right size.

Gift cards
EU and UK customers can cancel an unused gift card within 14 days of buying it for a full refund. Just email us. After that, the gift card stays valid to spend in the shop.

Your legal rights
This policy doesn't affect your statutory rights as a consumer.

Questions?
Email hello@shirthappens.es. A real person answers.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Shirt Happens (Diana Mihaela Pelin), Carrer de Josep Plá 9, bajo 1, 07800 Eivissa, Balears, Spain, hello@shirthappens.es

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Order number:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.